Shipping & Returns
We at Cuderm, want your online experience to be enjoyable, simple and successful.
Please review our policies and procedures and let us know if you have any questions or concerns by using our online contact form.
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SHIPPING POLICY
All orders received before 2pm, for Mainland UK, are shipped from our storage warehouse in Walsall, UK, if we have the item in stock. If the item you have ordered is out of stock, we will contact you and let you know the lead time on your purchase, which is normally 2-3 days.
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We do not ship on Friday, Saturday, Sunday or Local / Public Holidays and between Christmas Eve to New Years Day.
Orders placed on the weekend of Public Holidays will be processed and sent on the next business day.
Customers must allow 10 working days for delivery before we will reship or refund orders purchased on this site.
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Order Confirmations
You will receive an email confirming receipt of your order to the email address you have provided.
We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions.
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Back Orders
In the unlikely event, that any items in your order are unavailable for immediate shipment, the item(s) will be shipped immediately once back in stock with no additional shipping charges.
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Shipping Methods and Charges
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Standard Delivery - Sent using the Royal Mail delivery network, untracked at a cost of £2.00. With this method of delivery, you will receive your order usually within 4-5 business days. This shipping method is Free of Charge on orders over the value of £15.
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Standard Recorded Delivery - Sent using the Royal Mail delivery network, tracked at a cost of £4.30. With this method of delivery, you will receive your order usually within 3-4 business days. A signature will be required on delivery. This shipping method is Free of Charge on orders over the value of £20.
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Express Delivery - Next Business Day Before 1pm - Sent using the Royal Mail delivery network, tracked at a cost of £5.70. With this method of delivery, you will receive your order usually within 1 business day. A signature will be required on delivery. This shipping method is Free of Charge on orders over the value of £25.
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Express Delivery - 1 Hour Window - Sent using the DPD delivery network, tracked at a cost of £6.00. With this method of delivery, you will receive your order usually within 1 business day and you will be sent tracking details via email and via mobile text messaging, where details have been provided. A signature and image will be required on delivery. This shipping method is Free of Charge on orders over the value of £30.
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PLEASE NOTE: You will need to ensure your order is placed before 2pm for Express Delivery - Next Business Day Before 1pm delivery option. If orders are placed after 2pm, then the order will be processed for the following business day.
We are unable to control any external factors that may affect the delivery of your order and your shipping method, however we will do our best to ensure the selected shipping method is used and your delivery is received in good time.
Return & Exchange Policy
Cuderm Skincare for Beauty Healthcare
If you have ordered any item(s) from us that are unhappy about, please contact us to arrange your refund and returning of the item(s).
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We accept non-faulty items back from our customers with 14 days of delivery however the item(s) must be in a condition that would be suitable for the item to be resold. The item(s) should not be damaged, used and be in their original packaging. Your order will be refunded in full, minus the delivery charge. The Customer will be responsible to the return of the item. The refund will be issued once we have inspected the item(s), you will be notified via email via when you should expect the refund. Customers must allow 14 working days before we refund your order or ship a replacement for the non-faulty item. We aim to complete all refund processes with 14 working days.
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Any item(s) that you return due to being faulty will be refunded in full, including the delivery charge. The refund will be issued once we have inspected the item(s), you will be notified via email via when you should expect the refund. Customers must allow 14 working days before we refund your order or ship a replacement for the faulty item. We aim to complete all refund processes with 14 working days.
Any items returned after 14 days are not entitled to any refund.
For refunds you must return your order to the address below:
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Synergy Biologics
The Stamp Factory
16 Wednesbury Road
Walsall
West Midlands
WS1 3QY
United Kingdom
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Please include a note with your order number, name and address with your returned item(s).
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